Warranty & ServiceWe uphold the quality of every product sold and provide a 60 day warranty on all products.
In addition, we will process manufacturer's warranties on materials.
Customer SatisfactionThe Customer Satisfaction Department of EZ Ride in Austin, TX is open Monday through Friday from 9:00 AM - 5:00 PM (Central time). Our full time business hours provides you with the benefit of immediate action should any unexpected problems occur with damaged goods, lost shipment, improper fitment, orders processing or product dissatisfaction.
The optimal riding terrain with any set of training wheels should be smooth and relatively flat, free from any abrupt elevation and tree trunks and rocky grounds. Riding on terrain that is aggressive in any way will prevent the rear wheel from making contact with the ground at all times and as a result causes sudden losses of power and/or control to the minibike. Since this product is intended to only aid a young child to learn and experience for the first time the intricate nature of motorbike riding, having an adult supervising and strictly controlling the amount of speed and/or gas throttle for the relative skill of your child - and incorporating the use of a full set of quality riding gear including helmets and boots and body armor while operating the minibike - are still required.